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Concerned about a member of staff or volunteer

Managing allegations against staff or volunteers

It is essential that any concern or allegation of abuse made about a professional or volunteer working with children is reported at the earliest opportunity for joint decision making by partner agencies in accordance with the London Child Protection Procedures.

This will ensure that any allegations are dealt with fairly, quickly, and consistently in a way that provides effective protection for the child and, at the same time, supports the person who is the subject of the allegation.

A Local Authority Designated Officer (LADO) is responsible for the management and oversight of cases when there is an allegation or concern made against a person who works with children in connection with their employment or voluntary activities.

Contact the LADO immediately for advice and guidance when dealing with an allegation.

Tel: 020 8736 6435 Monday to Friday
For any other days please contact the Golden Number: 020 8901 2690
(out of hours: 020 8424 0999)

Speak to a trusted adult if you have any concerns about a member of staff or volunteer’s behaviour or ring the Golden Number
Tel: 020 8901 2690 (out of hours: 020 8424 0999)


Allegations against Staff Leaflet – Guidance for Families:

The Allegations against Staff leaflet has been updated. This has information for families when an allegation is made against a member of staff or volunteers.

Please note: print double sided and chose the ‘short edge binding’ option.
Download the Allegations against Staff leaflet here