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COVID-19 Domestic Violence & Abuse Resources

If you are in danger call 999

If not, contact the Athena service

As you will know, the Met takes a zero-tolerance approach to domestic abuse. With people socially distancing and self-isolating due to the COVID-19 pandemic, we know that this brings the possibility of putting potential victims at greater risk.

Domestic abuse is historically an under-reported crime and victims may now feel even more isolated with less opportunity to access help and support. With this in mind, we are ensuring that we, alongside our partners, are publicising information that will help and support our communities. You may see some of this information, including posters, in our local area, for example in supermarkets.

Officers are continuing to prioritise and respond to domestic abuse calls, and we continue to work closely with a range of partners to ensure victims receive the support and service they need.

If you are experiencing domestic abuse, or you know a friend, relative or neighbour who you think is at risk, call police right away. In an emergency, always call 999 high harm domestic abuse calls will continue to be prioritised. The 24/7 National Domestic Abuse helpline, which offers support to victims and people affected by domestic abuse, is free to call on 0808 2000 247.

Another source of help is the Respect Phone line, which provides confidential advice and support to help perpetrators stop being violent and abusive, and is free to call 0808 8024040.

If you are worried or need support regarding domestic abuse that you or others may be experiencing, please contact one of the following local or national resources for advice and support when it is safe to do so:

The Human Trafficking Foundation Covid-19 Resources Page is regularly updated with resources, advice and policy information affecting those working with victims of trafficking and exploitation. Please see webpage

Refuge have released a series of safety tips for survivors during isolation. Their tech abuse chatbot function is particularly useful should the perpetrator be controlling the survivor’s devices. Telephone: 0808 2000 247

Women’s Aid have released a series of safety advice for survivors who may be trapped in the house with perpetrators

Safe Lives have produced advice for practitioners and survivors of domestic abuse

Surviving Economic Abuse webpage for survivors, friends, family, neighbours and practitioners regarding the impact of COVID-19 on those experiencing economic and financial abuse is available HERE

Rights of Women has published guidance for women trying to work out child contact arrangements during this difficult time. You can find the guidance here. Rights of Women continue to provide legal advice to women affected by gender based violence, the opening hours of their advice lines are subject to change dull information can be found HERE.

Criminal Justice victims and witnesses If your staff are unsure of where to signpost victims and witnesses, please remind them of the London Victim and Witness Service (LVWS) provided by a partnership led by Victim Support. The LVWS can be contacted on 0808 168 9291 from 8am-8pm Monday to Friday and 9am-5pm on Saturday. Outside of those hours, you can call Victim Support’s Supportline on freephone 08 08 16 89 111.

London’s Rough Sleepers to be offered hotel beds to self-isolate. See the press release for further information

The National Rape Crisis Helpline will remain open on 0808 802 9999. Free, independent and confidential support is available every day between 00pm – 2.30pm and 7.00pm – 9.30pm

Samaritans are a registered charity focusing on suicide prevention, there to listen without judgement, no pressure, and help you work through what’s on your mind. Call for free on 116 123, or alternatively on 0330 094 5717. Email:

Shout is a 24 hour, 7 days a week text messaging service support in a crisis. The team of trained Crisis Volunteers will help take you from a crisis to calm 24/7, whenever you need them. Text Shout to 85258,,

Good Thinking website for adults looking for resources to support their mental health and wellbeing